Build incredible CX solutions

Hassle-free

We listen to your business needs and partner with you to deliver bespoke solutions to support your growth.

 

We provide

Helpdesk Solutions Assistance

Welcome to Solafid, a leading consulting company that specializes in customer support applications. We offer expert services to help our clients implement and optimize popular platforms such as Zendesk, Freshdesk, Zoho Desk, and Intercom. Our team of experienced professionals will work with you to ensure that your customer support system is tailored to meet the unique needs of your business. With Solafid, you can rest assured that your customers will receive the highest level of support. Let us help you create a seamless and efficient customer support experience for your business.

Contact us now to consult your need with us! Your satisfaction is what matters.

What we do?

Support Platform Implementation

Forget the days where emails fell through the cracks or phone calls ended in black hole. Streamline your email, phone, social media support channels with Zendesk. We help with the implementation of your preferred support platform to make sure you get the best possible start.

Help Center Customization

Stand out with a professionally designed help center. Solutions for everyone: from various ready-made Help Center themes that are easy to customize to bespoke design and non-standard customizations.

 

Platform Optimization

Is your support platform misconfigured? This could cost you time and money  spent by your agents over the time. We offer health check package to see analyze how your platform was setup and ways to improve it.

Our Happy Customers

MAAP

238

Satisfied Clients

260

Projects Completed

7, 561

Working Hours

 

Products & Services

Explore our themes and apps, or reach out if you need help with your support platform optimization or implementation.

 

Solafid Solutions

Help Center Themes

– Bespoke design

– Fully customizable

– Responsive design

Solafid Solutions

Apps & Extensions

– Productivity tools

– Monthly subscriptions

– Available on Marketplace

Solafid Solutions

Professional Services

– Bespoke theme

– Platform optimization

– Platform implementation


Testimonials

What Client Says

“Great experience. Good communication and fast responses. Helped me with everything we agreed on and more. Very happy with the delivery and will definitely hire them again for Zendesk related tasks.”

Nicolai Somdal

“Perfect work on our Zendesk Help Center. I highly recommend!”

Matthew Endresz

“Solafid Solutions team were a big help. Get everything taken care of we needed for our Shopify + Zendesk setup. They paid attention to details and outline clear project plans and timeline. Simply amazing work, response and professionalism.”

Yumi Kim

“Top notch service, will continue working with Solafid Solutions team!”

Rocktomic

“Solafid Solutions has been tremendous in helping us setting up Zendesk and up running. They’re extremely professional and a pro at all your questions and requests. It has been a pleasure working with them! Highly recommend!!!”

Wei

Let’s Talk

Email us at support@solafid.com or visit our Help Center!

 

Scroll to top