Zendesk Implementation Partner

Welcome to Solafid, the ultimate Zendesk implementation partner as well as business analysis company you can work with. We are certified Zendesk specialists providing one comprehensive service that helps companies to gain better understanding and assessing their customer support needs and requirements. We are always focused on delivering the utmost value and quality to all of our customers.

Contact us now to consult your need with us! Your satisfaction is what matters.

What we do

We offer a variety of services to our clients including

Zendesk Support Implementation

Forget the days where emails fell through the cracks or phone calls ended in black hole. Streamline your email, phone, social media support channels with Zendesk. We help with the implementation of Zendesk to make sure you get the best possible start.

Zendesk Guide Customization

Repeating the same answer constantly is not only time-consuming but also frustrating. Wouldn’t it be great if you could reach your customers proactively before they even make an inquiry? That is exactly what you can do with Zendesk Guide.

Zendesk Optimization

Zendesk out of the box is easy to use. But if you want to tailor it specifically to your needs, it can be tricky. The best fit for you really depends on the size of your company, your industry and your specific needs. We therefore always encourage you to get in touch with us, so we can specify it together.

Some of our happy customers...

Gym Pros

Another job well done. Solafid Solutions set up my phone system for one of my brands within Zendesk, with little instruction. He uploaded the voice message using an app he found, and it works great!

Aria Chairs Steven / Aria Chairs

Martin is by far the most highly skilled, creative and solution based professional that I have ever retained. He always provides expert advice and optimal service. Highly recommended!

I’ve Been Vetted Jo Lynn Clemens / I've Been Vetted

Martin was very responsive, sent clear updates with every detail of the request covered, and delivered the results with super fast turnaround. He made our Zendesk Support look gorgeous. Thank you for a job well done.

Brand’s Paycheck Rochelle / Brand's Paycheck

Service was not only good, fast and professional but he also trained my reps on the platform. I look forward to working with him again.

Rural4G Damon Smith, CEO

Get in touch

To arrange a consultation or workshop, send us a message.