Design, Build & Launch Help Center

— Without Coding

Our themes are simple to use, practical yet powerful — for any type of business.

We are

Zendesk Implementation Partner

Welcome to Solafid, the ultimate Zendesk implementation partner as well as business analysis company you can work with. We are certified Zendesk specialists providing one comprehensive service that helps companies to gain better understanding and assessing their customer support needs and requirements. We are always focused on delivering the utmost value and quality to all of our customers.

Contact us now to consult your need with us! Your satisfaction is what matters.

What we do

Zendesk Support Implementation

Forget the days where emails fell through the cracks or phone calls ended in black hole. Streamline your email, phone, social media support channels with Zendesk. We help with the implementation of Zendesk to make sure you get the best possible start.

Zendesk Guide Customization

Stand out with a professionally designed help center. Solutions for everyone: from various ready-made Zendesk themes that are easy to customize to bespoke design and non-standard customizations.

Zendesk Optimization

Zendesk out of the box is easy to use. But if you want to tailor it specifically to your needs, it can be tricky. The best fit for you really depends on the size of your company, your industry and your specific needs. We therefore always encourage you to get in touch with us, so we can specify it together.

Custom Zendesk Themes

Why customize your Zendesk theme?

Having a great design for your Zendesk Guide / Help Center will reduce the number of support tickets and eventually reduce the support costs. Yet at the same time, a good Help Center gives your customers the best experience when they are using your products or services.

Use our pre-built Zendesk Guide themes

You don’t have to start from scratch. Over the years, we have built robust themes based on Zendesk best practices – showcasing Zendesk’s latest features and take it to the next level. No coding is required.

Build your own Zendesk Guide theme

Got your own design? That’s great. Our Zendesk Guide specialists will work you with by discussing your requirements. We’ll give you mock-ups and once approved, we will kick off the project to build a bespoke Zendesk Guide theme for your company.

Explore our pre-built Zendesk Guide themes.

Our Happy Customers


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Our Products

Products & Services

Explore our themes and apps, or reach out if you need help with your Zendesk optimization or implementation.

Zendesk Themes

– 15+ awesome designs

– Fully customizable

– Responsive design

Zendesk Apps

– Productivity tools

– Monthly subscriptions

– Available on Zendesk Marketplace

Professional Services

– Bespoke Zendesk theme

– Zendesk optimization

– Zendesk implementation



We’ve been using Zendesk for years to support our 50+ stores. It was a bit messy to organize tickets coming from different stores. Martin & his team was able to discuss our requirements and optimize the business rules so that it’s a lot easier to manage our support tickets, assign the tickets to different groups. Really happy with the attention to detail and professional service from the Solafid team. Highly recommended to get all Zendesk needs. in order!

Nathalie Gomez – Duty Free Americas

Let’s Talk

Email us at or visit our Help Center!

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