Build incredible CX solutions
We listen to your business needs and partner with you to deliver bespoke solutions to support your growth.
Helpdesk Solutions Assistance
Welcome to Solafid, a leading consulting company that specializes in customer support applications. We offer expert services to help our clients implement and optimize popular platforms such as Zendesk and Freshdesk. Our team of experienced professionals will work with you to ensure that your customer support system is tailored to meet the unique needs of your business. With Solafid, you can rest assured that your customers will receive the highest level of support. Let us help you create a seamless and efficient customer support experience for your business.
Contact us now to consult your need with us! Your satisfaction is what matters.
What we do?
Support Platform Implementation
Forget the days where emails fell through the cracks or phone calls ended in black hole. Streamline your email, phone, social media support channels with Zendesk. We help with the implementation of your preferred support platform to make sure you get the best possible start.
Help Center Customization
Stand out with a professionally designed help center. Solutions for everyone: from various ready-made Help Center themes that are easy to customize to bespoke design and non-standard customizations.
Is your support platform misconfigured? This could cost you time and money spent by your agents over the time. We offer health check package to see analyze how your platform was setup and ways to improve it.
Our Happy Customers
Products & Services
Explore our themes and apps, or reach out if you need help with your support platform optimization or implementation.
Help Center Themes
– Bespoke design
– Fully customizable
– Responsive design
Apps & Extensions
– Productivity tools
– Monthly subscriptions
– Available on Marketplace
– Bespoke theme
– Platform optimization
– Platform implementation
What Client Says
“Great experience. Good communication and fast responses. Helped me with everything we agreed on and more. Very happy with the delivery and will definitely hire them again for Zendesk related tasks.”
“Perfect work on our Zendesk Help Center. I highly recommend!”
“Solafid Solutions team were a big help. Get everything taken care of we needed for our Shopify + Zendesk setup. They paid attention to details and outline clear project plans and timeline. Simply amazing work, response and professionalism.”
“Top notch service, will continue working with Solafid Solutions team!”
“Solafid Solutions has been tremendous in helping us setting up Zendesk and up running. They’re extremely professional and a pro at all your questions and requests. It has been a pleasure working with them! Highly recommend!!!”
Email us at firstname.lastname@example.org or visit our Help Center!