Build incredible CX solutions

Hassle-free

We listen your business needs and partner with you to deliver bespoke solutions to support your growth

 

We provide

Helpdesk Solutions Assistance

Welcome to Solafid, the ultimate partner as well as business analysis company you can work with. We are certified professional services and support specialists providing one comprehensive service that helps companies to gain better understanding and assessing their customer support needs and requirements. We specialize in Zoho Desk, Freshdesk, and Zendesk. We help you simplify your customer service operations, improve agent productivity, and deliver lasting customer experiences.

Contact us now to consult your need with us! Your satisfaction is what matters.

What we do?

Support Platform Implementation

Forget the days where emails fell through the cracks or phone calls ended in black hole. Streamline your email, phone, social media support channels with Zendesk. We help with the implementation of your preferred support platform to make sure you get the best possible start.

Help Center Customization

Stand out with a professionally designed help center. Solutions for everyone: from various ready-made Help Center themes that are easy to customize to bespoke design and non-standard customizations.

 

Platform Optimization

Is your support platform misconfigured? This could cost you time and money  spent by your agents over the time. We offer health check package to see analyze how your platform was setup and ways to improve it.

Custom Themes

Why customize your Help Center theme?

Having a great design for your Help Center will reduce the number of support tickets and eventually reduce the support costs. Yet at the same time, a good Help Center gives your customers the best experience when they are using your products or services.

Use our pre-built themes

You don’t have to start from scratch. Over the years, we have built robust themes based on best practices – showcasing latest features and take it to the next level. No coding is required.

Build your own theme

Got your own design? That’s great. Our specialists will work you with by discussing your requirements. We’ll give you mock-ups and once approved, we will kick off the project to build a bespoke theme for your company.

 

Our Happy Customers

MAAP

238

Satisfied Clients

260

Projects Completed

7, 561

Working Hours

 

Products & Services

Explore our themes and apps, or reach out if you need help with your support platform optimization or implementation.

 

Solafid Solutions

Help Center Themes

– 20+ awesome designs

– Fully customizable

– Responsive design

Solafid Solutions

Apps & Extensions

– Productivity tools

– Monthly subscriptions

– Available on Marketplace

Solafid Solutions

Professional Services

– Bespoke theme

– Platform optimization

– Platform implementation


Testimonials

What Client Says

“Great experience. Good communication and fast responses. Helped me with everything we agreed on and more. Very happy with the delivery and will definitely hire them again for Zendesk related tasks.”

Nicolai Somdal

“Perfect work on our Zendesk Help Center. I highly recommend!”

Matthew Endresz

“Solafid Solutions team were a big help. Get everything taken care of we needed for our Shopify + Zendesk setup. They paid attention to details and outline clear project plans and timeline. Simply amazing work, response and professionalism.”

Yumi Kim

“Top notch service, will continue working with Solafid Solutions team!”

Rocktomic

“Solafid Solutions has been tremendous in helping us setting up Zendesk and up running. They’re extremely professional and a pro at all your questions and requests. It has been a pleasure working with them! Highly recommend!!!”

Wei

Let’s Talk

Email us at support@solafid.com or visit our Help Center!

 

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