As your company grows, adds staff and layers of management, an interesting thing happens. The number of your customers have grown which usually means there will inevitably be a larger number of customer inquiries coming in because of product bugs or support issues. These are good problems to have! Every growing company has them, but only few know how to manage them.
Let us handle your front-line support! We keep your team updated with weekly metric reports while escalating the important issues to your development team.
We’re online 24 x 7 so you don’t have to be. Our global team works weekends and public holidays, so your customers get help when they need it.
Customer support is a valuable source of customer insight but it’s also noisy. We bring important issues to your attention and each week you’ll get clear and useful data on customer trends and feedback.
We’ll use your current helpdesk
We integrate with your current helpdesk to make the transition quick and easy. Or, if you’re looking for a change, we’ll help you make the switch to a new solution.