Zendesk Support Implementation

Zendesk support Implementation | Solafid Solutions


It’s simple and easy to use, made with the support agent and customer in mind. It comes with dozens of opportunities for optimizing your customer service. Giving your customers an omnichannel experience has never been easier. With Zendesk Marketplace you have access to +500 apps for Zendesk. That means you can integrate almost every channel to Zendesk and have all your customer’s inquiries collected in one single interface by Zendesk support Implementation.

Bespoke Zendesk customization

Get anything from off-the-rack templates to customization of any complication for your Zendesk Suite. Starting with the foundation of setting up Zendesk Support and Zendesk Guide. Our Zendesk consultants will work closely with you to get you the most from Zendesk.

Streamline all support channels

Giving your customers an omnichannel experience has never been easier. With Zendesk, let’s integrate your email, social media (Facebook, Twitter, and Instagram), and social messaging platform (Facebook Messenger, Whatsapp, Line).

That means your agents can respond to all customer inquiries through one platform: Zendesk Support.

Zendesk support Implementation | Solafid Solutions
Zendesk support Implementation | Solafid Solutions

Embed your business rules

Every business is unique. When a support ticket is received in Zendesk, we want to make sure we build Zendesk to route the ticket to the right support group, suggest solutions to customers before your agents reply to the tickets.

As part of the implementation, our business analyst team will gather your requirements and start mapping those requirements to solutions in Zendesk.

Why Solafid ?

We’re resellers of Zendesk and we’re pretty confident when we say, we’re experts in Zendesk.

We can help you with implementing Zendesk after best practice solutions.

Create a user-friendly customer experience

As a Zendesk partner with years of experience, we can save you months of work. We will help you organize and customize everything according to your requirements to make your Zendesk customer-friendly indeed.

Third-party services integrations

Software should work together. Integrations with payment systems, task and time trackers – anything you need to boost the effectiveness of your workflow. We are able to configure native integrations and create custom ones.

Business intelligence

Dashboard organization in your Zendesk account can be adapted according to your needs. Create and manage the custom dashboards for your database with our help.

Ready to take action?

Don’t be a stranger. You can try out the Zendesk platform with a free, 14-day trial account.

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