Zoho Desk

Zoho Desk is a customer service platform that offers similar features to Zendesk and Freshdesk. It has an easy-to-use interface and includes a built-in help desk, ticket management, and automation. Zoho Desk also offers integrations with other Zoho apps, and it is more affordable than Zendesk.

  • Ticket Management

    Zoho Desk provides an easy-to-use ticketing system for tracking, prioritizing, and resolving customer support issues. You can create custom forms to collect customer information, set up automated workflows, and assign tickets to specific agents.

  • Automation

    Zoho Desk allows you to automate repetitive tasks, such as routing tickets to specific agents, escalating high-priority issues, and sending automated responses to customers. This helps to improve efficiency and reduce response times.

  • Analytics

    Zoho Desk provides detailed reporting and analytics to help you track your customer service performance and identify areas for improvement. You can view metrics such as ticket volume, resolution times, and customer satisfaction

  • Mobile App

    Zoho Desk has a mobile app that allows you to manage your customer support on the go, you can track, assign and resolve tickets, also you can access analytics and reports.

  • Multi-channel Support

    Zoho Desk allows you to manage customer support requests from multiple channels, such as email, social media, and phone. This helps to ensure that customers can reach you through their preferred method of communication

  • Self-service

    Zoho Desk offers a self-service portal where customers can find answers to common questions and submit tickets. This can help to reduce the volume of support requests and improve customer satisfaction

  • Integration

    Zoho Desk integrates with other Zoho apps and third-party tools such as Salesforce, Google Suite, and Slack. This allows you to manage customer support requests alongside other business processes

  • Gamification

    Zoho Desk offers gamification features, which allows you to create a friendly competition among your agents and keep them motivated by rewarding them

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